Please note, that these Terms & Conditions apply to orders made outside Finland, but within EU. If you are a placing an order for a Finnish address, please change the language version to Finnish from the top right corner of the site.
Welcome to the annocollection.com webshop. By assessing this website, you agree to the terms and conditions. Please read the terms and conditions carefully before placing an order on annocollection.com. This agreement may be updated from time to time.
ORDER & DELIVERY
Only online shopping is possible. We won't accept orders by phone or e-mail. You will receive an order confirmation via email when you have placed your order. You will receive the shipping confirmation via email when the order has been sent by us.
At the moment we only deliver to EU countries. Orders are shipped via DHL.
We aim to deliver the order within 2-5 weekdays after the order has been placed. If the time of delivery will be significantly delayed, our customer service will try to contact the customer as soon as possible. Please note that when ordering to countries other than Finland, the customer is liable to pay all possible tax or custom fees.
- Finland (excluding Åland)
- Czech Republic
- United Kingdom
The shipping cost is calculated at the checkout based on the weight and volume of your order.
You can either choose DHL Economy or DHL Express for the delivery. With DHL Economy the delivery time is 3 to 7 business days and DHL Express guarantees delivery on the next possible business day.
PRICES & PAYMENTS
All orders are paid during checkout. Prices shown on the website are in Euros and are inclusive of the Finnish VAT 24%. We accept all major credit cards and Finnish bank transfers. Payment through online banking and the related money transfers and financial services are provided by Klarna, which receives the payment and distributes it to the merchant. Klarna is an authorized Payment Institution and you can read more about Klarna here.
Your refund will be issued to the same account/credit card the payment was made with, as soon as we receive your return.
RETURN OR EXCHANGE
We hope you are happy with the items you ordered, but understand that you might want to make a return for some reason. Anno accepts returns within 30 days from the date you received your order. To be eligible for a return, the item(s) must be new and unused, and all the original labels and tags must be attached. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you at your expense.
When returning goods outside Finland, the customer is responsible for the shipping costs of the return. If you return all items from your order, the initial shipping cost will be refunded according to the cheapest available delivery method, regardless whether a more expensive delivery method has been chosen upon purchase.
As soon as we have received and approved the return, you will receive a refund for the returned product(s).
To return the item(s), please email the Anno customer service first for detailed instructions: webshop(at)annocollection.com.
Items must be returned to the following address:
Anno Collection Ltd / webshop
FIN-01510 Vantaa, Finland
P: +358 50 464 7350
Please note that it is very important to preserve a proof-of-postage (receipt) when returning goods to us until we confirm that we have received your return.
If you wish to exchange your purchase to a different style, size or color please do so by placing a new order on our webshop.
Anno Collection Ltd cannot guarantee that the colors appearing on the webshop reflect in detail the items’ colors in reality. The colors may look different depending on your screen and computer settings.